I'm not sure what you mean with "not allowed" to withdraw but I know that payments are still not processed properly.
Early June: requested check (only for $150). Check never arrived. After a while, I went to Live Support and was told that my payment had not been processed via check but via Western Union. Funny. No one cared to inform me about that. Then requested the payment via Neteller because others had been offered Neteller withdrawals instead of checks. After several emails and waiting waiting waiting, they said that would be OK but first I would have to fill out the KYCF. Filled it out (uh, I hope there weren't any typos in it, hehe). Sent it in. No payment. Went back to Live Support again. Was told that a phone number for my commercial references was missing (of course, the form doesn't ask for the phone number). Sent in the phone number immediately. No payment. Went back to Live Support. They said again that the phone number was missing. Sent it again, this time to all known @allsportsmarket.com addresses. No payment. Went back to Live Support again. Live Support claimed the payment had already been processed. A few minutes after this visit with Live Support, the payment arrived in my Neteller account.
Then I wanted to cash out the rest (can't wait to get out of this scam). No option to withdraw via Neteller. Went to Live Support. They said that I am only allowed to withdraw via Neteller if I make a deposit via Neteller (did I hear someone whisper that ASM is short of money? ssshhhhh). I tell them that I want to leave the site and don't plan on using any new deposits at ASM so they might as well transfer the rest of the money to my Neteller account. They refuse. They also say that when I make this Neteller deposit, I will have to wait 30 days before I can request another payout. So, I request a check again. That was some weeks ago. Business mail from the US / Canada takes 3-5 days to Europe. Of course, no check has arrived yet (and never will). And the requested amount is again only a 3-figure amount. (What? ASM is short of money? SSSHHHHHH!)
Now, even worse for my friend: requested check in mid-May. Also a low 3-figure amount. After a week or so, there's an email asking if Neteller or Western Union can be used. She doesn't have either and was away for a few weeks anyway and thus figured that 3 or 4 weeks to wait for the check would be fine and says that check is fine. A few days later, ASM says the check has been sent out. That was around the end of May. The check never arrived.
After 3 or 4 weeks, she mails them and says that she opened a Neteller account and would like to receive the next payment to this account. They understand that she wants to get the check stopped and get the money resent via Neteller. She says ok, if that is possible. Fine, here's my Neteller account number. No payment. Since she's new to Neteller, she doesn't know that her email address is also needed for money transfers (and she uses a different one for ASM). So she waits for the payment and waits and waits. No one emails her. No payment. She goes to Live Support. THEN they suddenly tell her, well there was a problem with your email address (of course, no one cared to tell her that without her going to Live Support herself). She fixes the email address. Waits for payment again. No payment. She goes to Live Support. NOW she is suddenly under audit. As a last resort, she mails Chris in a factual way without fake friendliness. Chris threatens her but eventually checks the status of her payment and says it will be processed once the audit is completed (this will become important later on). He first blames her for wanting a check in the beginning (quote: "It's not our problem if you don't want Neteller or WU."), then claims that she sent in an incorrect Neteller account number and that this is why the payment was delayed. The funny thing is, she used copy&paste to send in her account number. Anyway, she sent it again and finally, after about, I think, 6 weeks or so, the payment arrives in Neteller and that would mean that the audit has also been completed.
Now she wants to withdraw the rest of her cash to leave the site (and Chris knows she wants to leave). She runs into the same problem like I did with the Neteller thingy. She puts $50 from Neteller back into her account, then requests a withdrawal (she didn't know or assume that this 30-day rule would apply in this case). The next day, the withdrawal has disappeared from her account. No email explanation. Nothing. She re-requests the withdrawal. After a short time, the withdrawal again disappears without any explanation given. She tries one more time, and it disappears again, this time after a few minutes only.
In the forums, the KYCF stuff comes up. She thinks that maybe it's because she hasn't handed it in or something. Goes to Live Support and asks what's going on. They say, she is under AUDIT! She says, wtf? The audit has been completed. "Is it because I didn't hand in the form? Chris says it's required of ALL traders." Live Support says, no only from those that request a withdrawal. And they would be informed about it. She says no one ever informed her or even told her where to get the form from. Live Support says that's because her withdrawal request has been voided. So, she figures the live support dummies are too stupid and forgets about the stupid form. Now, the last time, her payment request remained in her account while she was under audit. So, she wants to try again because her current requests always disappear for some reason and no one tells her why. She also tries a different amount for the withdrawal. After, in total, the 4th try or so, her account is suddenly locked. Of course, absolutely no explanation.
So, she goes to Live Support again and once she starts to ask for explanations, they play the "whoops, my chat has crashed" game with her, so that she has to talk to different Live Support dummies repeatedly in order to get any answers at all. First, one of them tells her that she is under audit and that the STCC will inform her when it is completed. I think that was before they locker her out. So, she points out that she never received any communication from them during the last audit (just 3 days ago). Anyway, she's told to wait.
Then, once she got locked out, she went there again and now is told that a) she knew she is not allowed to withdraw money while under audit (funny, how would she know that??? There is no rule, there were no emails, you can't even see in your account when you're under audit), and b) that she is now locked out because the system detected a security threat (her withdrawal requests) and locker her out automatically. That is funny because her very first withdrawal request was already removed, so, huh, that means trying to withdraw money is now a security threat? Plus, isn't the system a bit slow if it reacts to such a "perceived threat" only after hours? Anyway, they contradict themselves at LIve SUpport with everything they say. So my friend says, ok, the withdrawal requests were initiated by myself. There wasn't an attempt by someone else to manipulate my account. There is no security threat, you can unlock me so that I can continue trading while under audit. The first Live Support dummy says there's nothing she could do and she would have to wait for the STCC. After a few days, she goes back to Live Support. This time, another dummy tells her that a request on her behalf could be sent to the STCC to unlock her account again. She appreciates it and says she'll wait. Of course, no email from anyone (she already sent an email to the STCC herself explaining why she tried to withdraw money repeatedly). She goes back to Live Support. Yet another dummy tells her that the previous one did all she could and it was in the STCC's hand.
She sends a short email to Chris. Quotes him saying that "we will pay you if you let us". Asks how this fits with what's going on now. No reply from Chris. About two weeks later or so, Chris emails her and only asks "Have you heard from the STCC?" She immediately replies and says that she hasn't heard from anyone. No further contact from Chris. About a week ago or so, she sent a last email to Chris telling him that she has enough and will report ASM and who knows what. No reply from Chris. No mail from the STCC. Absolutely nothing. She's been locked out since early July now.
So, uh, long story short: while we haven't heard of anybody who was not allowed to withdraw before the audit, we've had enough experience of how ASM processes withdrawals (or rather, how they don't).
Allowed to withdraw
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